Refund Policy
Refund & Return Policy
Last updated : August 3, 2025
Your satisfaction—and the success of our farmers—are the heart of FarmersMarket.store. If something isn’t right, we’ll make it right.
1. When am I eligible for a refund or replacement?
We stand behind every order with our Freshness Guarantee:
- Damaged, spoiled, incorrect or missing items – full refund or free redelivery.
- Delivery issues (e.g., driver never arrived, order significantly late) – refund of the delivery fee plus any affected items.
- Requests must be submitted within 24 hours of delivery (perishable goods spoil quickly).
- We may ask for clear photos of the product and its packaging so we can file claims with our carriers and help the farmer avoid future loss.
2. How do I request a refund?
- Contact our 24/7 support team at support@farmersmarket.store , live chat, or 1-800-FARMERS with:
- Order number
- Item(s) in question
- Brief description and photos (if applicable)
- Our team will review within 24 hours and email you the resolution—refund, replacement, or store credit.
3. How are refunds processed?
- Original payment method: All monetary refunds are processed through our Stripe® Marketplace integration. Funds return to the same card or digital wallet you used at checkout. Stripe releases the credit immediately; most banks post it within 5–10 business days.
- Stripe fees: Stripe keeps processing fees on refunded transactions. We absorb that cost—you still receive a 100 % refund of the item price and applicable taxes.
- Store credit: If you prefer instant re-ordering, we can place the amount into your FarmersMarket.store wallet.
Stripe is our PCI-compliant payment processor and also handles automated commission splits between you, the farmer, and our platform.
4. What happens on the farmer side?
Refunds issued before the farmer’s weekly payout simply reduce that payout. If a refund occurs after funds have already been paid, the amount is automatically deducted from the vendor’s next weekly disbursement via Stripe Connect. Farmers also receive a notice so they can address any quality issues on-farm.
5. Cancellations
- Before driver pickup: Cancel any order from your dashboard or through support for a full refund (including delivery fee).
- After pickup/in transit: Treated as a delivery issue—see Section 1.
6. Market PLUS membership refunds
- Cancel within 14 days of purchase and before placing a Market PLUS order → 100 % refund.
- After you have used any Market PLUS benefit (e.g., free delivery) the fee becomes non-refundable, but the subscription remains active for the full year.
7. Items not eligible
- Products stored improperly after delivery (e.g., unrefrigerated dairy left on the porch).
- Taste preferences or “changed my mind.”
- Orders reported outside the 24-hour window (unless safety is involved).
8. Fraud & abuse
We monitor refund frequency. Excessive or suspicious claims may result in account review or suspension.
9. Need help?
Email hello@farmersmarket.store or call 1-(970) 239-1243—real people, many with farming backgrounds, ready to help 7 AM–9 PM MT every day.
Thank you for supporting independent farmers! Your feedback helps us improve logistics, reduce food waste, and keep 90 % of every sale with the people who grow your food.